Real-time visitor monitoring with ability to proactively chat with customers
Support customers in real-time from anywhere by using our iPhone/iPad and Android apps
Automatically display custom Smart Messages to target your website visitors in many powerful scenarios
The number of chat agents you can have to respond to incoming chats.
The number of live chat conversations and offline emails (when unavailable to chat) allowed per month.
Chat from anywhere with your mobile device by using our native iPhone/iPad and Android apps.
View the number of active visitors on your website, and initiate live chats with them. View info such as visitor country, IP address, recently viewed webpages, operating system and browser in use, referring site, whether they're new or returning, and more.
Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both.
Use our Windows desktop app to respond to incoming chats and stay logged in all the time.
Automatically greet website visitors with a custom message after a few seconds to increase engagement and boost conversions.
Customize your chat to match your site's look and feel. Also customize desktop & mobile CSS, upload attention grabbers to encourage customers to chat, create live chat links, and more.
Set your schedule for weekdays and weekends to appear online during the time frame specified. Your chat widget will appear offline outside of your hours and collect leads via email instead.
Install Formilla Live Chat to multiple websites and answer chats from a single unified dashboard.
Remove Powered by Formilla.com branding from your live chat widget, upon request.
Integrate with 500+ of your favorite apps using Zapier. Also integrate with Infusionsoft CRM directly for automatic contact creation whenever you receive a qualified chat or email.
Track detailed chat event data inside of your GA account. Capture metrics such as number of conversations, # of requested chats, # of visitor initiated chats, # of leads with contact info collected (email or phone), # of agent requested chats, and more.
Organize chat agents into departments such as Sales or Billing, and assign which departments can receive chats for a given chat widget. By default, all agents within your account will receive chats.
Collin Winfrey Feb 15, 2019Not even close! Easiest to use and setup with top notch customer service. These guys get it! I am not a tech person nor do I have time to learn to be, apps like this let me work on my biz and not spend hours watching tutorials or paying someone else which makes me MONEY. Writing the review in response to a follow up I needed which they were fast friendly and insightful with. Honestly don't waste time or money elsewhere.
Michael Colling Feb 11, 2019It's pretty cool chat app... but i can't use it. The chat icon overlaps my checkout button on the mobile site so customers can't actually buy anything. The only way to move it is to shovel out 16 dollars a month, 192 dollars a year to move an icon... no thanks.
Farah Mtaweh Jan 24, 2019It's a great app, however the pricing is a bit too high. The app offers everything you'd expect from a chat widget, info request, offline messages, online hours, design colors can be configured for your own theme, a smartphone app which you can use to reply to any messages you get on the go. Highly recommended if you're looking for something to save you the hassle and works properly.
David R Ahlgren Jan 23, 2019Love the amazing connection with my customers. I can really help them in real time. Best of all, made sales that otherwise would not have happened. Very easy to install! Thank You !!!
sutpidot Feb 26, 2018It is an amazing app because it is very clean and aesthetically pleasing. You can chat with people in real time and you can receive notifications on your browser when someone chats. What it is lacking though is the ability to receive messages if the client is offline.
Michael Partyka Jul 26, 2017Absolutely Hands Down an Amazing APP! I can see everything thats happening in my Store, Real time! I Upgraded before my free trial was over, because its obv a MUST HAVE. Def Recommend
abogado online Jun 27, 2017AMAZING! GREAT WORK AND TEAM, BUT MORE IMPORTAN, THEY CARE ABOUT THE PEOPLE. i really like the company and the app Un trabajo sensacional, en España es difícil encontrar una empresa con esta dedicación y trabajo duro. Responde muy rápido y el capital humano de la empresa es sensacional.
adrian down May 26, 2017I tried this out with Weebly and it worked really well. Simple install and simple operation on phones and from the PC. I did try a few other chat packages as well and came back to this due to its simplicity and ease of use. Other really tough to get staff to use, but this one was so intuitive did not need to train. I also loaded onto Joomla and Wordpress sites and run all sites from a single dashboard and have multiple agents working on it. The support from the Formilla team has also been quick and effective. Nice Job!
Nathan Mecieca May 04, 2017This plug-in is super helpful. It actually works. It takes about 5 seconds from someone typing a message for my phone to notify me. It's also good at notifying me about the activity of my site, because your can also set it to notify you when someone if on your site - this enables you to initiate the conversation. You should do the trial. No credit card needed either.
sarifudin Apr 25, 2017Sangat Puas dan Fitur nya sangat lengkap