Real-time visitor monitoring with ability to proactively chat with customers
Support customers in real-time from anywhere by using our iPhone/iPad and Android apps
Automatically display custom popup messages (Smart Messages) to target your website visitors in many powerful scenarios
With free and premium packages available, our live chat software is suitable for any sized business.
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The number of live chat conversations allowed per month.
The number of chat agents you can have to respond to incoming chats.
Chat from anywhere with your mobile device by using our native iPhone/iPad and Android apps.
Customize your chat to match your site's look and feel. Also customize desktop & mobile CSS, upload attention grabbers to encourage customers to chat, create live chat links, and more.
Automatically greet website visitors with a custom message after a few seconds to increase engagement and boost conversions.
Integrate with 1,000+ of your favorite apps using Zapier. Also integrate with Infusionsoft CRM directly for automatic contact creation whenever you receive a qualified chat or email.
Formilla Chat bots allow customers to dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions at any time — day or night — using the power of Artificial Intelligence.
Super fast search and filtering options to find your contacts quickly. Access your chat conversation history, and sort, prioritize, and filter conversations to find what you're looking for with ease.
Set your schedule for weekdays and weekends to appear online during the time frame specified. Your chat widget will appear offline outside of your hours and collect leads via email instead.
Organize chat agents into departments such as Sales or Billing, and assign which departments can receive chats for a given chat widget. By default, all agents within your account will receive chats.
View the number of active visitors on your website, and initiate live chats with them. View info such as visitor country, IP address, recently viewed webpages, operating system and browser in use, referring site, whether they're new or returning, and more.
Remove Powered by Formilla.com branding from your live chat widget, upon request.
Install Formilla Live Chat to multiple websites and answer chats from a single unified dashboard.
Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both.
Marketing Popups (In-App messages) to promote a sale, announce a new product, and more using multiple different display types (popups, corner widgets, website bars). Full editing control to embed a custom image, video, or anything else to market your products or services to your customers.
Christopher Castleberry Oct 28, 2022I have 3 sites, and I love how it works! It took me a while to figure out how to use it all, but I can see who is on my site when to optimize user experience. Thanks, Formilla!
don rennie Aug 28, 2022Requires you to 'figure' out the flow of the app. If it takes longer than 15 minutes to get going with an app, I delete it. Also, if I am reading it correctly, you must login to Formilla when you want to go online and remember to log out. You can not set auto times to be on-line.
Collin Winfrey Feb 15, 2019Not even close! Easiest to use and setup with top notch customer service. These guys get it! I am not a tech person nor do I have time to learn to be, apps like this let me work on my biz and not spend hours watching tutorials or paying someone else which makes me MONEY. Writing the review in response to a follow up I needed which they were fast friendly and insightful with. Honestly don't waste time or money elsewhere.
Michael Colling Feb 11, 2019It's pretty cool chat app... but i can't use it. The chat icon overlaps my checkout button on the mobile site so customers can't actually buy anything. The only way to move it is to shovel out 16 dollars a month, 192 dollars a year to move an icon... no thanks.
Farah Mtaweh Jan 24, 2019It's a great app, however the pricing is a bit too high. The app offers everything you'd expect from a chat widget, info request, offline messages, online hours, design colors can be configured for your own theme, a smartphone app which you can use to reply to any messages you get on the go. Highly recommended if you're looking for something to save you the hassle and works properly.
David R Ahlgren Jan 23, 2019Love the amazing connection with my customers. I can really help them in real time. Best of all, made sales that otherwise would not have happened. Very easy to install! Thank You !!!
sutpidot Feb 26, 2018It is an amazing app because it is very clean and aesthetically pleasing. You can chat with people in real time and you can receive notifications on your browser when someone chats. What it is lacking though is the ability to receive messages if the client is offline.
Michael Partyka Jul 26, 2017Absolutely Hands Down an Amazing APP! I can see everything thats happening in my Store, Real time! I Upgraded before my free trial was over, because its obv a MUST HAVE. Def Recommend
abogado online Jun 27, 2017AMAZING! GREAT WORK AND TEAM, BUT MORE IMPORTAN, THEY CARE ABOUT THE PEOPLE. i really like the company and the app Un trabajo sensacional, en España es difícil encontrar una empresa con esta dedicación y trabajo duro. Responde muy rápido y el capital humano de la empresa es sensacional.
John Brown May 26, 2017I tried this out with Weebly and it worked really well. Simple install and simple operation on phones and from the PC. I did try a few other chat packages as well and came back to this due to its simplicity and ease of use. Other really tough to get staff to use, but this one was so intuitive did not need to train. I also loaded onto Joomla and Wordpress sites and run all sites from a single dashboard and have multiple agents working on it. The support from the Formilla team has also been quick and effective. Nice Job!